CryptoPerformance Group
Terms & Condition
Global Performance Group OOD (LLC) – Republic of Bulgaria
v.2024.1.5.
CryptoPerformance Group
Terms & Condition
Global Performance Group OOD (LLC) – Republic of Bulgaria
v.2024.1.5.
Terms and Conditions (Crypto-Asset Exchange and Crypto Transfer)
Commercial Policy for Crypto-Asset Exchange and Crypto Transfers Global Performance Group LLC(GPG)
Effective Date: 17.05.24
Version: 2024/1
1. Introduction
Global Performance Group LLC (“GPG”) is committed to maintaining the highest standards in the exchange and transfer of crypto-assets. This policy outlines the terms, conditions, and procedures governing the commercial activities related to crypto-asset exchange and transfers. It clearly states the types of clients GPG is willing to transact with and the conditions those clients must meet. At any time during the contractual relationship related to the crypto-asset transfer services, the client is able to access or receive, on request, this policy, on a durable medium. The client is made aware, of any change to the information in this policy in good time before such change starts to apply.
2. Scope
This policy applies to all employees, contractors, and clients engaging in crypto-asset exchanges and transfers through GPG’s platforms and services.
3. Compliance and Regulatory Framework
GPG operates in strict compliance with all applicable local, national, and international laws and regulations regarding crypto-assets. All transactions are monitored and recorded to ensure compliance with anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. This Policy is in adherence to MiCA, WTR2, and TFR. GPG will maintain accurate records of all transactions, client interactions, and compliance activities for a minimum of five years and will provide it to the authorities on request.
4. Terms and Conditions
4.1 Eligibility
To use GPG’s crypto-asset exchange and transfer services, clients must:
– Be at least 18 years of age.
– Complete the Know Your Customer (KYC) verification process.
– Agree to the terms and conditions outlined in this policy. By using the services, the clients agree to the terms outlined in this policy and acknowledges that they are legally bound by it.
4.2 Account Registration
Clients must register for an account with GPG, providing accurate and up-to-date information. GPG reserves the right to suspend or terminate accounts that do not comply with verification requirements.
5. Crypto-Asset Exchange
5.1 Supported Assets
GPG supports a wide range of crypto-assets, which are subject to change based on market conditions and regulatory considerations.
5.2 Price Determination and Transparency
Exchange rates for crypto-assets are determined by market conditions and are subject to real-time fluctuations. GPG provides transparent and competitive rates, which are displayed prior to transaction confirmation. This includes:
– Providing transparent pricing information on the GPG platform.
– Clearly stating any applicable limits and or fees on the amount to be exchanged.
5.3 The price methodology
The methodology for determining the price of crypto-assets proposed for exchange varies based on several factors including market demand, liquidity, trading volume, and external market conditions. Our approach may involve utilizing advanced algorithms, analyzing trading patterns, and considering market sentiment. Additionally, we adhere to industry best practices and regulatory guidelines to ensure transparency and fairness in pricing mechanisms. GPG determines the prices of crypto-assets using the APIs of various established cryptocurrency exchanges. These APIs allow GPG to capture and utilize the most current market prices in real time. The selection of these exchanges is based on strict criteria for reliability and market coverage, ensuring GPG can accommodate the necessary volumes for transactions.
5.4 No assurances
GPG does not provide any assurances regarding how the execution price of a Trade Order aligns with prices offered by other trading platforms or market data in general. Furthermore, there are no guarantees that Client Trade Orders will be executed at prices more advantageous to the Client than those available elsewhere. GPG is not registered as a broker-dealer or investment adviser and therefore is not obligated to pursue “best execution” for Client transactions involving Digital Assets. GPG may declare a Trade Order to be null and void, or may adjust the execution price or other components of a Trade Order, if it determines, in its sole discretion, that the execution price of the Trade Order was clearly erroneous.
5.3 Fees and Charges
Fees for crypto-asset exchanges are clearly communicated to clients before transaction confirmation. These fees may include:
– Transaction fees.
– Network fees.
– Service charges.
6. Crypto Transfers
6.1 Transfer Process
Clients can transfer crypto-assets to other wallets or accounts through GPG’s platform. The transfer process includes:
– Initiating the transfer request.
– Verifying the recipient’s wallet address.
– Confirming the transaction details.
– Executing the transfer upon confirmation.
6.2 Order execution
GPG shall execute client orders at the prices displayed at the time when the order for exchange is final. This includes:
– Informing clients of the conditions under which their order will be deemed final.
– Ensuring timely and accurate execution of orders based on the displayed prices.an explanation per crypto-asset, of which distributed ledger technology (DLT) network is supported for the transfer of this crypto-asset;
– Informing the client for the maximum execution time for the transfer of crypto-assets service to be provided;
– Informing the client for each DLT network, the time or number of block confirmations needed for the transfer to be irreversible on the DLT network or considered sufficiently irreversible 90 in case of probabilistic settlement taking into account the rules and circumstances of the DLT network;
6.3 Order Entry Limitations
Trade orders with any of the following characteristics will be rejected by GPG:
1. Trade orders for an Account subject to imposed restrictions.
2. Notional value of the trade order exceeds the client’s maximum limit.
3. Notional value of the trade order is below client’s established minimum.
4. Notional value of a “buy” order surpasses available EUR balance in the Client’s Cash Custody Account.
5. Quantity of digital assets in a “sell” order exceeds the available balance in Client’s Digital Asset Custody Account.
6. Limit prices entered surpass a percentage (determined by GPG) above or below the prevailing market price.
7. Any subsequent trade order deemed a duplicate of a previously accepted one.
6.4 Execution Limitations
Orders will not be executed if:
– Account restrictions are imposed.
– Orders are cancelled by the Client.
– No matching internal orders or price quotes are available.
– Trading limits or other restrictions apply.
7. Trading and Order Fulfillment
7.1 Trading Terms
Clients may buy Digital Assets with EUR and sell Digital Assets for EUR through GPG’s execution service in accordance with the following terms, subject to modifications by GPG.
7.2 Business Hours
Trade Orders may be entered within applicable ‘trading session hours’ specified by GPG on Business Days. Unexecuted orders by the close of trading session hours will be canceled.Trading session hours, and the time in force for Trade Orders, may be modified by the Custodian from time to time.
7.3 Trading Accounts and Balances
– Trade Orders must not exceed the balance in the Client’s Account.
– Executed order values will be rounded to the nearest cent.
– Trade Orders entered in EUR will be converted to quantities of Digital Assets for execution.
7.4 Balance Management
– The notional value of Trade Orders will be deducted from the Client’s “Available” balance.
– Settled balances must be reflected in the Client’s Custody Account before placing additional orders.
7.5 Order Entry
– Trade Orders must be submitted through GPG’s trading interface.
– Limits on order number and size may be imposed.
– Each order must exceed the minimum amount and not exceed the maximum limit set by GPG, if applicable.
7.6 Execution Quality
GPG will attempt to provide the ‘best’ price available from its internal order books or approved counterparties, defined as the highest price for sales and the lowest price for buys.‘(best price’ means the highest available price for “sells” and the lowest available price for “buys”).
7.7 Order Handling
Execution price is determined by the best available price from approved counterparties.
– Client orders will be executed at the prices displayed at the time the order is finalized. After receipt of an instruction to transfer crypto-assets but before the execution of the transfer of crypto assets, GPG provides the client with at least the following information:
-A brief and standardized warning as to whether and when the crypto-asset transfer will be irreversible or sufficiently irreversible in case of probabilistic settlement;
-The amount of any charges for the crypto-asset transfer payable by the client and, where applicable, a breakdown of the amounts of such charges.
7.8 Settlement
– Proceeds from executed orders are reflected in the “Available” balance generally on T+1(trading day plus one business day).
– Buy orders result in EUR debits and Digital Assets credits, marked as “Pending” until settlement.
– Sell orders result in Digital Asset debits and EUR credits, marked as “Pending” until settlement.
7.9 Market Data
– External market reference data is displayed for information purposes.
– Non-executable pricing from select external marketplaces is shown for reference.
8 . Information Requirements:
8.1 GPG mandates that transfers of crypto-assets above EUR 1,000 include comprehensive details about both the sender and the recipient. Additionally, for smaller transactions where GPG suspects a connection, similar information is required. This includes the name, distributed ledger address, account number, address, personal identification numbers, and, if available, the Legal Entity Identifier (LEI) or equivalent official identifier.
8.2 GPG provides the client with at least the following information:
● the names of the originator and the beneficiary
● the originator’s distributed ledger address or crypto-asset account number;
● the beneficiary’s distributed ledger address or crypto-asset account number;
● a reference enabling the client to identify each transfer of crypto-assets;
● the amount and type of crypto-assets transferred or received;
● the debit value date or the credit value date of the transfer of crypto-assets.
● the amount of any charges, fees or commissions relating to the transfer of cryptoassets and, where applicable, a breakdown of the amounts of such charges.
9. Security Measures
9.1 To ensure the security of crypto transfers, GPG implements robust measures including:
– Two-factor authentication (2FA).
– Multi-signature wallets.
– Regular security audits.
– Cryptographic key management is a part of the roles and responsibilities assigned to key staff for ICT and security risk. This staff of GPG is responsible for managing cryptographic keys through their whole lifecycle that includes, generating, renewing, storing, backing up, archiving, retrieving, transmitting, retiring, revoking, and destroying keys. GPG identifies and implements controls to protect cryptographic keys through their whole lifecycle against loss, unauthorized access, disclosure, and modification. Furthermore, GPG has methods to replace the cryptographic keys in the case of lost, compromised or damaged keys.
10. Secure Infrastructure
10.1 GPG’s employs a robust suite of security measures to safeguard the integrity and confidentiality of client assets and information. These security systems encompass industry-standard encryption protocols, multi-factor authentication mechanisms, intrusion detection systems, and continuous monitoring of suspicious activities. Moreover, GPG regularly updates the security infrastructure to mitigate emerging threats and adhere to stringent compliance standards to maintain the trust and confidence of our clients.
10.2 GPG security infrastructure employs state-of-the-art software that is regularly updated with the latest security patches. This applies to both the software itself and the servers on which it runs. Access to the systems is highly restricted and managed through a secure autodeployment system. No employee has direct access to the servers; instead, all interactions are conducted indirectly via a repository system with various user roles. Each update must be reviewed and approved by at least two independent persons before implementation. All operations are meticulously logged to ensure integrity and transparency.
11. Client Rights and Procedures
11.1 GPG will ensure that clients’ rights are protected and clearly communicated in English, including:
– Providing clients with detailed information on the terms and conditions of crypto-asset transfers.
– Establishing procedures for clients to lodge complaints and ensuring timely resolution of any issues.
– Establishing a secure procedure for notification of the client by the crypto-asset service provider in the event of suspected or actual fraud or security threats;
11.2 When a transfer of crypto-assets is rejected, returned, or suspended, clients are given the following details:
– Reason for Issue: An explanation of why the transfer was rejected, returned, or suspended.
– Resolution Steps: Instructions on how to resolve the issue, if applicable.
– Charges and Fees: Information on any charges or fees incurred and whether reimbursement is possible.
11.3 Additionally, clients receive information on:
– Cut-Off Times: The deadlines for submitting transfer instructions to be processed on the same business day.
– Execution Times: The maximum time required for executing the transfer, depending on the specific crypto-asset.
– Block Confirmations: The number of block confirmations needed for the transfer to be considered irreversible on the distributed ledger technology (DLT) network, or sufficiently irreversible in the case of probabilistic settlement, for each DLT network.
11.4 The client must immediately notify GPG of any unauthorized or incorrectly initiated or executed transfers as soon as they have reasonable grounds to suspect such transfers are made or become aware of them.
12. Risk Management
GPG acknowledges the inherent risks associated with crypto-assets, including market volatility and cybersecurity threats. The company employs comprehensive risk management strategies to mitigate these risks. For additional details, please consult the ICT-Related Incident Management Process and Business Continuity Policy and Plan of GPG.
13. Customer Support
GPG provides dedicated customer support for all crypto-asset exchange and transfer inquiries. Clients can reach out to support via:
– Email: [email protected]
– Contact form on our website https://cryptoperfromance.io/
14. Dispute Resolution
In case of disputes arising from crypto-asset exchanges or transfers, clients are encouraged to contact GPG’s customer support. Unresolved disputes may be escalated to mediation or arbitration as per the terms of service.
15. Amendments
GPG reserves the right to amend this policy at any time. Clients will be notified of significant changes through official communication channels.
16. Contact Information
For any questions or concerns regarding this policy, please contact:
Global Performance Group LLC
Bulgaria, Sofia,Mladost 2, block 257 b, grand floor, 1799
Email: [email protected]
12. Supervision
National Revenue Agency of Bulgaria
Phone: 0700 18 700
Phone: +359 2 9859 6801
Email: [email protected]
Address Bulgaria „Dondukov” 52,1000
13. Training and Awareness
– Regular training sessions for employees on compliance with MiCA,, and operational resilience.
– Updates and changes to regulatory requirements and internal policies will be communicated promptly.
14. Review and Monitoring
– Annual review of this policy or as required to ensure effectiveness and compliance.
– Regular audits are required to monitor adherence and identify areas for improvement.
15. Non-Compliance
Non-compliance with this policy may lead to disciplinary measures, up to and including termination of employment or contract, as well as the blocking of client accounts. Additionally, individuals and or legal entities’ clients may be subject to legal penalties in accordance with relevant laws and regulations.
Safety : CryptoPerformance operates under the rules of financial, operational and legal safety, as well as AML and KYC regulations. All transactions are processed via encrypted HTTPS connections with the use of safe TLS protocols and encryption algorithms.
CryptoPerformance is a trade platform for crypto currencies
CryptoPerformance Platform is a buy and hold platform for crypto values operated by Global Performance Group OOD (LLC). The company is officially registered (Reg. No: BB – 137 /05.01.2023) in Sofia – Republic of Bulgaria as a EU provider of activities of a virtual currency exchange operator and a deposit virtual currency operator.
Legal Disclaimer:
Investments in cryptocurrencies are connected with the possibility of a loss for the Users, even with a small change in the price of the underlying instrument in the form of cryptocurrency. It is not possible to make a profit on cryptocurrencies without exposing yourself to the risk of incurring a loss. When making investment decisions, the User should be guided by his own judgment.
Copyright ©️ 2019-2024 CryptoPerformance Group. All Rights Reserved.
Safety : CryptoPerformance operates under the rules of financial, operational and legal safety, as well as AML and KYC regulations. All transactions are processed via encrypted HTTPS connections with the use of safe TLS protocols and encryption algorithms.
CryptoPerformance is a trade platform for crypto currencies
CryptoPerformance Platform is a buy and hold platform for crypto values operated by Global Performance Group OOD (LLC). The company is officially registered (Reg. No: BB – 137 /05.01.2023) in Sofia – Republic of Bulgaria as a EU provider of activities of a virtual currency exchange operator and a deposit virtual currency operator.
Terms
Legal Disclaimer:
Investments in cryptocurrencies are connected with the possibility of a loss for the Users, even with a small change in the price of the underlying instrument in the form of cryptocurrency. It is not possible to make a profit on cryptocurrencies without exposing yourself to the risk of incurring a loss. When making investment decisions, the User should be guided by his own judgment.
Copyright ©️ 2019-2024 CryptoPerformance Group. All Rights Reserved.